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Tech Support 1

Posted by cotojo on October 17, 2007

There’s always one. This has got to be one of the funniest things in a long time. 

This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired.  I think this guy should have been promoted, not fired.

Operator: “Ridge Hall, computer assistance; may I help you?”

Caller: “Yes, well, I’m having trouble with WordPerfect.”

Operator: “What sort of trouble??”

Caller: “Well, I was just typing along, and all of a sudden the words went away.”

Operator: “Went away?”

Caller: “They disappeared.”

Operator: “Hmm. So what does your screen look like now?”

Caller: “Nothing.”

Operator: “Nothing??”

Caller: “It’s blank; it won’t accept anything when I type.”

Operator: “Are you still in WordPerfect, or did you get out??”

Caller: “How do I tell?”

Operator: “Can you see the C: prompt on the screen??”

Caller: “What’s a sea-prompt?”

Operator: “Never mind, can you move your cursor around the screen?”

Caller: “There isn’t any cursor: I told you, it won’t accept anything I type.”

Operator: “Does your monitor have a power indicator??”

Caller: “What’s a monitor?”

Operator: “It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on??”

Caller: “I don’t know.”

Operator: “Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??”

Caller: “Yes, I think so.”

Operator: “Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.”

Caller: “Yes, it is.”

Operator: “When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??”

Caller: “No.”

Operator: “Well, there are. I need you to look back there again and find the other cable.”

Caller: “Okay, here it is.”

Operator: “Follow it for me, and tell me if it’s plugged securely into the back of your computer.”

Caller: “I can’t reach.”

Operator: “Uh huh. Well, can you see if it is??”

Caller: “No.”

Operator: “Even if you maybe put your knee on something and lean way over??”

Caller: “Oh, it’s not because I don’t have the right angle – it’s because it’s dark.”

Operator: “Dark??”

Caller: “Yes – the office light is off, and the only light I have is coming in from the window.”

Operator: “Well, turn on the office light then.”

Caller: “I can’t.”

Operator: “No? Why not??”

Caller: “Because there’s a power failure.”

Operator: “A power……………………………….. power failure? Aha, Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??”

Caller: “Well, yes, I keep them in the closet.”

Operator: “Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”

Caller: “Really? Is it that bad?”

Operator: “Yes, I’m afraid it is.”

Caller: “Well, all right then, I suppose. What do I tell them??”

Operator: “Tell them you’re too ******* stupid to own a computer!!!!!”

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13 Responses to “Tech Support 1”

  1. cotojo said

    Kim – Thank you for your comment 🙂

    I fix pc’s as a hobby, but this would definitely apply to some too lol.

    I am sure that there are many on Help Desks that wish they could say the same thing 🙂

    Colin

  2. Kim said

    Haha! I used to work at a Help Desk, and there were definitely times when I wished I could say that!

  3. cotojo said

    Bobby Part 2 to follow 🙂

    Got to raise a laugh somehow 🙂

    Colin

  4. LOL!!!!!! That is hilarious:)

  5. cotojo said

    Lisa – I think at some point we have all had days like this hahahaha.

    Have a great weekend my friend

    God Bless

    Colin

  6. Sophiagurl said

    hahaha! i’ve had days like this. and I was the operator then. poor guy and poor me. Bwahahahaha! that’s sooo funny.

  7. cotojo said

    Maunie – Thanks for your comment.

    At some point we all do something stupid that is resolved in the simplest way. I remember many years ago putting the lights on the Christmas tree, and a few weren’t working. So it was pull the plug, replace bulbs, plug in, switch on. Did this dozens of times until the last bulb. Then I had the plug out again and forgot to plug it in…..so it wasn’t going to work anyway 🙂

    Colin

  8. not so funny when you are also the idiot….I feel someone is going to walk into the house…slap me across the face and tell me You don’t deserve a computer…your too f####n dumb!!!!!

  9. cotojo said

    Sandy – Hmmmmm what can I say hahaha

    It does help to put the plug in 🙂

    Colin

  10. cotojo said

    Kim Say no more hahaha 🙂

    Colin

  11. That’s too darn funny and reminds me of a time my husband called the cable company about a connection problem, but the cable was unplugged. (We were so used to Charter nightmares that we didn’t even check, but it was our bad!)

    Hmmmm… Yes,the guy should have been promoted.

  12. laketrees said

    haha …Colin …too too funny…
    I know exactly how the consumer feels 🙂

  13. winston said

    HAHAHAAH…it is ******* funny! 😀 Thanks for that.

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